Andrew McKenna

Member of Management Grouop, Energy & Utilities Expert
PA Consulting Group

Andy is a Member of PA Consulting Group's Management team and a lead in PA's Next Generation Energy Customer practice area, with a focus on transforming the customer experience, customer service and field operations transformation, customer insights and analytics, and new product and service development and innovation. Andy has helped manage complex organization-wide systemic customer change initiatives and business process and organizational redesign projects involving large teams and multiple work streams, delivering several multi-million dollars worth of financial benefits to his clients.